Hotel Voice Assistants Help Hotels Battle COVID-19

How Can Voice Assistants Help Hotels Battle COVID-19 0 Comments Written by Brendan McMahon  June 2, 2020  COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high...

Why Companies Must Focus on Voice of the Customer

Why Companies Must Focus on Voice of the Customer 0 Comments Written by Brendan McMahon  May 20, 2020  A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be...

McDonalds Moves into Voice

Big Mac Owner Moves into Voice 0 Comments Written by Brendan McMahon  September 29, 2019  Watch out for Voice arriving in fast food burger joints in a neighbourhood near you sometime soon. McDonald’s have announced an agreement to acquire Apprente, a...