How Can Voice Assistants Help Hotels Battle COVID-19

How Can Voice Assistants Help Hotels Battle COVID-19

Written by Brendan McMahon

June 2, 2020

COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those businesses able to see the bigger picture and reallocate resources, there is some light at the end of the tunnel.

First and foremost is of course the need to be more prepared and offer higher levels of cleanliness and sanitation as a differentiator. Mindful of this, technology can help transform the business, increase revenues, reduce costs and improve the customer experience and offer solutions to put guests’ minds at ease.

The main technology driver for COVID-19 readiness is to reduce friction in physical contact by reducing exposure at check-in, check-out and increasing the availability of customer service by enabling Voice Assistants on personal mobile devices for executing requests, commands, and accessing guest services like housekeeping and room service.

VOICEii offers hoteliers the ability to have a single multi-lingual Voice Assistant which takes care of simple Concierge and Front Desk requests as well as more involved requests to make restaurant reservations and travel bookings. VOICEii also handles commands in smart hotel rooms to control lights, blinds, heating, and other technologies on demand helping reduce physical interaction with switches and hardware.

 

VOICEii provides multi-lingual capabilities for all your guests to help them feel safe. VOICEii is available on guest mobile devices and can be integrated to cover the entire customer experience in the hotel. It can act as a mobile keycard, perform automatic check-in and check-out.

Of course, there are times when the personal touch cannot be substituted but these new technologies offer multiple reasons why they are indispensable for hotels of hte future besides just responsible health management. Voice Assistants improve customer experience, reduce service costs, offer incremental revenue opportunities and let your loyal customers know you are an innovative brand.

Reduce exposure at check-in, check-out and improve customer service through Voice Assistants

Besides offering multiple efficiencies and new revenue services, Voice Assistants are an excellent tool for addressing guest concerns on exposure to COVID-19.

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Voice Assistants for Healthcare Bring Comfort and New Levels of Care

Voice Assistants for Healthcare Bring Comfort and New Levels of Care

Written by Brendan McMahon

June 1, 2020

Healthcare organizations are looking for cost-effective virtual healthcare assistants to increase patient engagement, reduce the cost of care, and improve outcomes. Developments in the sector include virtual assistants that simplify the signup and onboarding process for health providers and clients, bedside assistants who help communication between medical staff and identify and fast-track panic calls where appropriate. Other solutions bring long term care into the patient’s home through a secure connection to health providers for care in the community. From professional providers, assistants can plan, educate and track ongoing knowledge and training. And of course with COVID-19 at the front of most people’s minds, Voice Assistants can provide essential up-to-date information, access to screening provision and answers to questions about the disease.

At VOICEii, we continue to focus on developing our ‘Across Language Voice’ solutions. We welcome, enquiries for Healthcare providers who seek solutions for a mono-lingual or multi-lingual Voice Assistant. We believe clients need to have a solution that allows scalability and extensibility to cater to all languages.

 

“Our mission has always been to transform lives through the power of voice and conversational AI.

One beneficiary of the exploding demand for Hospitality services is Orbita, a US-based Healthcare Voice Assistant provider which just closed USD$9m in funding to roll out Voice Assistant services.

VOICEii Launches 'Across Language Voice' Initiative

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