Problem
Solution
Guests in a typical hotel speak on average in 15 languages
Hotels do not have the budget to hire more than 3-4 foreign language speaking staff
Managing high levels of foreign language requests is a burden on resources.
Incremental sales revenue opportunities are being missed.
The customer experience is below expectations.
Brand value is being undermined.
Guests will be loyal to hotel brands who solve this problem.
Using VOICEii, customer makes voice request in native language.
Manager in charge receives text translation in local language – realtime voice (and text) reply sent back automatically in customer’s native language
Easy access to products and services for customers whose native language differs from the service provider
Reduced customer service costs / Greater efficiency
Integration into Management System / 3rd parties
Across Language Voice
VOICEii is a Multilingual Across Language voice assistant which facilitates real-time communication and customer service fulfilment where customers’ native language differs from the service provider.
- Mobile App download (Android and Apple iOS)
- Select from <80 languages
- Login via customer booking or QR Code
- Hotel-branded interface
- Hotel booking information
- Press to talk | Instant response
- Realtime translation of information & requests
Guest Access via VOICEii App
Guests download VOICEii on their personal device which integrates with the hotel upon arrival. The VOICEii system is easy to onboard with your hotel as a standalone or integrated solution. Guests access the following in their language.
- <250 common requests and commands
- Tailor-made responses to match hotel facilities
- Simple requests
- Commands
- Information
- Reservations
- Optional 3rd party services
Property Management System
VOICEii sits on a cloud-enabled Saas – a convenient and simple to manage solution with regular updates and backups to the cloud. It is accessible by any permissioned PC or device:
- SaaS cloud-managed Hotel system (licensed)
- Staff access available on property (mobile devices, tablets)
- Logs and data stored for insights and analysis
- Standalone system with manual entry of guests
- Partial integration option for small hotels
- Full integration into PMS for large chains
VOICEii Hotel App
Welcome Screen
Guest opens the VOICEii Virtual Across Language Voice Assistant from the app menu, available on Android and iPhone devices (English is default language). Guest selects preferred language from a dropdown menu. Click Next.
Login to Hotel
Guest accesses Hotel Voice Assistant by scanning a QR code at reception or posted in the hotel. Where the App is integrated into the hotel PMS, Guest access is automatically provided upon completion of check-in.
Guest Stay Details
The next screen shows successful access to the hotel branded VOCIEii App and confirms Guest Stay Details and any other bespoke information provided by the hotel such as room number and VIP status.
VOICEii Main Screen
On the VOICEii Main Screen, the Guest asks and receives realtime answers in preferred language for help including: Information, requests, services, room control, reservations, local weather and access to other travel services.
Bespoke Guest Requests & Commands
Hotel Information
– Where is the bar?
– What time is checkout?
– What’s the local weather tomorrow?
Smart Hotel
– Turn the TV on
– Close the curtains / blinds
– Turn the Aircon up to 25C
Requests
– Check me in please
– I need more towels
– My sink is blocked
Third Party Integration
– I want to change my flight
– I need tickets for a show
– Send me an Uber
Services
– I need laundry service
– Can I reserve a seat on the bus?
– Reserve me a table for 2 in the bar
Payments
– Check me out
– Send flowers for me
– Gift service please
VOICEii Hotel System
Cloud Management System
The VOICEii system is a licensed cloud-enabled system accessed by secure login. Logs are stored securely on the server. The Saas allows permission levels, access on multiple devices, integration with the Hotel Property Management System, Third Parties.
View Request by Guest | Department
Guest requests are logged on the system in the guest and the local language. A reply is sent in the Guest language. The request is routed (automatically if integrated with the PMS) to the appropriate department for action and follow-up as required.
Mobile Access by Department
The Hotel system routes information requests via PC terminals and/or mobile devices to Concierge, Front Desk and routes requests to departments for action – e.g. Housekeeping, Room Service, Maintenance and so forth.
Analytics: Insights, Behaviour, Performance
All Guest requests are logged securely on the server and may be accessed for insights on needs, behaviour, popular requests, facility levels to identify and improve service levels and (re)allocate resources where appropriate.
Gallery
VOICEii Hospitality
VOICEii in 21 Days
VOICEii is a simple but powerful addition to your Sales and Marketing tools. It provides a powerful, frictionless interface between you and your overseas guests as well as reducing costs. Improve your service levels, staff motivation and brand experience by adopting VOICEii Across Language Voice. We typically get VOICEii up and running in hotels of up to 100 rooms in 3-4 weeks.
NEEDS ANALYSIS
We sit down with you to align your needs in terms of voice requests, commands, number of languages, and the degree of integration required
SCOPING
We discuss the scope and scale of service required including number of rooms, staff devices and terminals, access and permission levels, type of insights required
PILOT PHASE
We onboard your team with a branded back-end SaaS and provide access to the VOICEii app designed and built for your hotel in the local language
ONBOARDING | ADJUSTMENTS
The onboarding phase provides the chance to test the system and train staff how to manage the flow of requests and multilingual operations.
MARKETING
Marketing advice and support through a Sales pack and training on how to introduce VOICEii to your Guest database and Point of Sales Materials to help build awareness and usage.
LAUNCH | ONGOING SUPPORT
We work with you to ensure a successful launch and ongoing success. We provide technical support and monitor usage and improvements to ensure Guest and Staff satisfaction