Why Companies Must Focus on Voice of the Customer

Why Companies Must Focus on Voice of the Customer 0 Comments Written by Brendan McMahon  May 20, 2020  A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be...

McDonalds Moves into Voice

Big Mac Owner Moves into Voice 0 Comments Written by Brendan McMahon  September 29, 2019  Watch out for Voice arriving in fast food burger joints in a neighbourhood near you sometime soon. McDonald’s have announced an agreement to acquire Apprente, a...