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COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those...
Healthcare organizations are looking for cost-effective virtual healthcare assistants to increase patient engagement, reduce the cost of care, and improve outcomes. Developments in the sector include virtual assistants that simplify the signup and onboarding process...
A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be positively affected by AI. The study by NTT (NTT's 2020 Global Customer Experience Benchmarking Report) reveals that...
VOICEii takes multi-lingual voice solutions to a whole new level
Dr. David Osborne
Chairman Graphia Brands