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How Can Voice Assistants Help Hotels Battle COVID-19

How Can Voice Assistants Help Hotels Battle COVID-19

COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those...

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Why Companies Must Focus on Voice of the Customer

Why Companies Must Focus on Voice of the Customer

A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be positively affected by AI. The study by NTT (NTT's 2020 Global Customer Experience Benchmarking Report) reveals that...

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VOICEii takes multi-lingual voice solutions to a whole new level 

Dr. David Osborne
Chairman Graphia Brands

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