What’s Keeping You Up at Night?
Managing Overseass Guests is a Problem
You have a great hotel facility.
Your brand is well-managed.
Your operations are slick.
But are you truly Customer-focused?
The Language Gap
Your overseas guests are nervous.
Less than 50% speak your language.
Poor Customer Experience
Overseas guests are frustrated.
They can’t get what they need or want.
Lost Revenue
Guests are willing to buy.
But they can’t communicate.
Lack of Resources
Foreign language requests eat up resource.
They take longer on average to resolve.
Hiring Challenges
Your budget is limited.
Multilingual staff are hard to find.
No Loyalty
The brand experience is poor.
Guests are unlikely to return.
Say Hello to VOICEii!
Across Language Voice
VOICEii is a multilingual Across language Voice Assistant that enables guests and staff to communicate in multiple languages.
Guest downloads VOICEii App from Android or Apple Store to personal device
LOGIN | SELECT LANGUAGE
Upon arrival at hotel, guest logs in in own language with QR Code or via Checkin via PMS (integration required)
FRICTIONLESS SERVICE
Guest requests service, information and receives realtime reply in chosen language with immediate follow up.
MANAGEMENT SYSTEM
Management system displays guest request details filtered by guest, request type, department and status.
ANALYTICS | INSIGHTS
Management reviews requests and performance. Adjusts resources, service levels accordingly.
CUSTOMER LOYALTY
Guest profiling allows VIP service follow up where appropriate.
VOICEii Guest Assistant
Welcome Screen
Guest opens the VOICEii Virtual Across Language Voice Assistant from the app menu, available on Android and iPhone devices (English is default language). Guest selects preferred language from a dropdown menu. Click Next.
Login to Hotel
Guest accesses Hotel Voice Assistant by scanning a QR code at reception or posted in the hotel. Where the App is integrated into the hotel PMS, Guest access is automatically provided upon completion of check-in.
Guest Stay Details
The next screen shows successful access to the hotel branded VOCIEii App and confirms Guest Stay Details and any other bespoke information provided by the hotel such as room number and VIP status.
VOICEii Main Screen
On the VOICEii Main Screen, the Guest asks and receives realtime answers in preferred language for help including: Information, requests, services, room control, reservations, local weather and access to other travel services.
VOICEii Hotel System
Cloud Management System
The VOICEii system is a licensed cloud-enabled system accessed by secure login. Logs are stored securely on the server. The Saas allows permission levels, access on multiple devices, integration with the Hotel Property Management System, Third Parties.
View Request by Guest | Department
Guest requests are logged on the system in the guest and the local language. A reply is sent in the Guest language. The request is routed (automatically if integrated with the PMS) to the appropriate department for action and follow-up as required.
Mobile Access by Department
The Hotel system routes information requests via PC terminals and/or mobile devices to Concierge, Front Desk and routes requests to departments for action – e.g. Housekeeping, Room Service, Maintenance and so forth.
Analytics: Insights, Behaviour, Performance
All Guest requests are logged securely on the server and may be accessed for insights on needs, behaviour, popular requests, facility levels to identify and improve service levels and (re)allocate resources where appropriate.
Hotel Packages
Standard Hotel Package
STAND-ALONE SYSTEM
MOBILE DEVICES FOR STAFF
GUEST MOBILE APP
ANALYTICS | INSIGHTS
<250 BESPOKE REQUESTS
TECHNICAL SUPPORT
100 GUESTROOMS
TRAINING | MARKETING
Hotel Premium Package
ALL THE ABOVE
THIRD PARTY INTEGRATION
PMS INTEGRATION
FULL SUPPORT
ALL HOTEL ROOMS
FREE UPDATES, RELEASES
VOICEii provides service information specific to your property and locale
Hotel | Local Information
Where is the bar? | It’s on the 20th floor
What time is checkout? | Checkout is at 11am
– What’s the local weather tomorrow? | Sunny!
Requests
Check me in please | Certainly
I need more towels | Housekeeping is on the way
There’s no hot water | Calling maintenance
Services
Where’s my laundry? | It will be with you by midday
-Can I reserve a taxi? | Certainly. For what time?
– Reserve me a table at 8pm | Thank you. How many people?
Smart Room | IoT
Turn the TV on | Turning the TV on
Close the blinds | Closing the blinds
Turn the Aircon up to 25C | Turning the Aircon up
Third Party Integration
I want to change my flight | Calling the Airline
I need show tickets | Calling the Concierge
Send me an Uber | Calling nearest Uber
Reservations | Payments
Check me out | Certainly, We will prepare your bill
Is the meeting room free? | The room is free at these times…
Gift service please | Here is a list of gifts
VOICEii Hospitality
VOICEii in 21 Days
Talk to us to learn how we can get VOICEii up and running in your property.
NEEDS ANALYSIS
We sit down with you to align your needs in terms of voice requests, commands, number of languages, and the degree of integration required
SCOPING
We discuss the scope and scale of service required including number of rooms, staff devices, access and permission levels, insights required.
PILOT PHASE
We onboard your team with a branded back-end SaaS and provide access to the VOICEii app designed and built for your hotel in the local language
ONBOARDING | ADJUSTMENTS
The onboarding phase provides the chance to test the system and train staff how to manage the flow of requests and multilingual operations.
MARKETING
Marketing advice and support through training on how to introduce VOICEii to your Guest database and Point of Sales Materials to help build awareness.
LAUNCH | ONGOING SUPPORT
We work with you to ensure a successful launch and ongoing success. We provide technical support and monitor usage and improvements to ensure success.